Maintenance Service Options
1. PLATINUM Service Option
COVER:
- 24 Hour, 365 Day, 4 hour Engineer On-Site Cover
- 24 Hour Engineer On-Call Technical Assistance Service
- Priority Telephone Technical Support during office hours
- Engineer and Spares on site within 4 hours if required
- Free Loan of hardware during repair period
- Free of charge repair service
- Unlimited number of service calls
- Minimum 12 month contract period
- Invoiced quarterly in advance
2. GOLD Service Option
COVER:
- 09:00 - 17:00, Monday - Friday 4 hr. Engineer On-Site Cover
- Priority Telephone Technical Support during office hours
- Engineer and Spares on site within 4 hours if required
- Free Loan of hardware during repair period
- Free of charge repair service
- Unlimited number of service calls
- Minimum 12 month contract period
- Invoiced quarterly in advance
3. SILVER Service Option
COVER:
- 09:00 - 17:00, Monday - Friday 9 hr. Engineer On-Site Cover
- Priority Telephone Technical Support during office hours
- Guaranteed Next Working Day Cover
- Engineer and Spares on site within 9 working hours if required
- Free Loan of hardware during repair period
- Free of charge repair service
- Unlimited number of service calls
- Minimum 12 month contract period
- Invoiced quarterly in advance
4. BRONZE Service Option
COVER:
- Priority Telephone Technical Support during office hours
- Free of charge repair of faulty unit
- Free Loan of hardware during repair period
- Next working day replacement unit on site
- Minimum 12 month contract period
- Invoiced quarterly in advance
